Money Refund Policy
Healing Bharat Healthcare Labs holds all the rights to reschedule or cancel a test booking without any prior intimation to the users or patients. The time provided for consultation or performing tests is analytical and actual time for providing such services may get modified depending on the availability of the phlebotomists or field specialists. Users can also reschedule or cancel the bookings as per their convenience.
- To claim a refund, kindly support it with related documents/ reports
- In normal cases, any report comparisons beyond 5 days will not be considered.
- In the case of chronic diseases, an exception can be made up to 20 days, only after approval from our Quality team.
- In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.
- Any variation in Lipid profile will not be considered.
- In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 partner labs. 1 sample will be sent to our partner lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.
- Our quality team reserves the right to make the final decision.
Refund and Cancellation Policy:
* The package is valid for the 24 hours from the time and date of invoice generation. After 7 days, the customer will not be entertained regarding refund request.
* Cancellation will acceptable only if the customer informs Healing Bharat within 72 hours from the time of invoice generation. 10% cancellation charges will be applicable on the total amount of invoice. The customer can contact us through e-mail ID: care(at the rate)healingbharat(dot)com in case of cancellation and refund.
* In case of refund, the amount will be sent to the respective Debit card/Credit card/account from where payment was made and amount will not be refundable by any other mode.
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